Abstract
Incidents and outages are expensive, they impact engineering productivity, business goals, and your company’s reputation. In this talk I will describe how we can apply resilience throughout the incident lifecycle in order to turn incidents into opportunities. We will look at real-life examples of companies I have worked with who chose to invest in improving their incident programs and have seen it pay dividends.
76%
senior dev or higher
1:11
speaker ratio
60+
practitioners
QCon New York 2023 is a three day conference for senior software engineers, architects and team leads. An international program committee of working engineers selects every session. Patterns and practices, not products and pitches.
Part of the track
Resilience Engineering - Culture as a System Requirement Hosted by Vanessa Huerta Granda Solutions Engineer @Jeli.ioFrom the same track
Thursday 15 June
10:35 Salon E Session Two Years of Incidents at 6 Different Companies: How a Culture of Resilience Can Help You Accomplish Your Goals Vanessa Huerta Granda Solutions Engineer @Jeli.io Incidents and outages are expensive, they impact engineering productivity, business goals, and your company’s reputation. In this talk I will describe how we can apply resilience throughout the incident lifecycle in order to turn incidents into opportunities. 11:50 Salon E Session Resilience Comparing Apples and Volkswagens: The Problem With Aggregate Incident Metrics Courtney Nash Internet Incident Librarian & Senior Research Analyst at Verica, previously @Holloway @Fastly @O’Reilly Media @Microsoft & @Amazon This talk presents data from the Verica Open Incident Database (VOID) to conclusively demonstrate how aggregate incident metrics (MTTR, severity, # of incidents/time) aren't representative of your systems' resilience. 13:40 Williamsburg / Greenpoint Session Resilience Engineering Resilience Hides in Plain Sight John Allspaw Founder and Principal @Adaptive Capacity Labs Think of the most out-of-nowhere and surprising incident you've experienced. 14:55 Salon E Session Resilience Engineering Embrace Complexity; Tighten Your Feedback Loops Fred Hebert Staff SRE @Honeycombio When dealing with an environment that feels chaotic and unreliable, a common tendency is to look for ways to reduce variability and bring things back under control through procedures, hierarchy, metrics, and standardization. 16:10 Salon E Session Resilience Engineering 5 Strategies to Resiliently Handle Uncertainty, Time Pressure & Change Dr. Laura Maguire Cognitive Systems Engineer & Researcher As an engineer tasked with keeping large-scale software systems running under changing priorities and time pressure, you need REsilience capabilities that are both technical and organizational to successfully navigate modern software engineering work.