Learning From Incidents
Session
Resilience Engineering
Resilience Hides in Plain Sight
Thursday Jun 15 / 01:40PM EDT
Think of the most out-of-nowhere and surprising incident you've experienced.
John Allspaw
Founder and Principal @Adaptive Capacity Labs
Session
Resilience
Comparing Apples and Volkswagens: The Problem With Aggregate Incident Metrics
Thursday Jun 15 / 11:50AM EDT
This talk presents data from the Verica Open Incident Database (VOID) to conclusively demonstrate how aggregate incident metrics (MTTR, severity, # of incidents/time) aren't representative of your systems' resilience.
Courtney Nash
Internet Incident Librarian & Senior Research Analyst at Verica, previously @Holloway @Fastly @O’Reilly Media @Microsoft & @Amazon