Presentation: High-Touch Service @ Scale: Shopping Apps With a Human Face
Share this on:
Abstract
Personalized content and product recommendations powered by machine learning algorithms are now the bread and butter of shopping apps. As our customers exponentially shift to digital every year, we continuously seek ways to differentiate ourselves in helping customers find the products they love.
One way to do this is through high-touch services and leveraging our highest converting assets—our Sales Associates. This session will focus on crafting the experience designed to encourage customer-to-stylist personal relationships: the balancing act between taking advantage of automation and large scale processing while still retaining the personal and real-time nature of human to human interactions and the right set of incentives for both sides.
Similar Talks
Tracks
-
Microservices: Patterns & Practices
Evolving, observing, persisting, and building modern microservices
-
Developer Experience: Level up Your Engineering Effectiveness
Improving the end to end developer experience - design, dev, test, deploy, operate/understand. Tools, techniques, and trends.
-
Modern Java Reloaded
Modern, Modular, fast, and effective Java. Pushing the boundaries of JDK 9 and beyond.
-
Modern User Interfaces: Screens and Beyond
Zero UI, voice, mobile: Interfaces pushing the boundary of what we consider to be the interface
-
Practical Machine Learning
Applied machine learning lessons for SWEs, including tech around TensorFlow, TPUs, Keras, Caffe, & more
-
Ethics in Computing
Inclusive technology, Ethics and politics of technology. Considering bias. Societal relationship with tech. Also the privacy problems we have today (e.g., GDPR, right to be forgotten)
-
Architectures You've Always Wondered About
Next-gen architectures from the most admired companies in software, such as Netflix, Google, Facebook, Twitter, Goldman Sachs
-
Modern CS in the Real World
Thoughts pushing software forward, including consensus, CRDT's, formal methods, & probalistic programming
-
Container and Orchestration Platforms in Action
Runtime containers, libraries, and services that power microservices
-
Finding the Serverless Sweetspot
Stories about the pains and gains from migrating to Serverless.
-
Chaos, Complexity, and Resilience
Lessons building resilient systems and the war stories that drove their adoption
-
Real World Security
Practical lessons building, maintaining, and deploying secure systems
-
Blockchain Enabled
Exploring Smart contracts, oracles, sidechains, and what can/cannot be done with blockchain today.
-
21st Century Languages
Lessons learned from languages like Rust, Go-lang, Swift, Kotlin, and more.
-
Empowered Teams
Safely running inclusive teams that are autonomous and self-correcting