Presentation: The Trouble With Learning in Complex Systems

Track: Architecting for Success when Failure is Guaranteed

Location: Broadway Ballroom North, 6th fl.

Duration: 10:35am - 11:25am

Day of week: Wednesday

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The complexity of technology we actively design, build, and operate has eclipsed our ability to fully comprehend them. When continuous change is at the heart of our most precious systems, how do we balance protecting them while simultaneously improving the people and processes tied to making our tech more useful and valuable to end users as well as the business? A strong focus on learning as much about the system as possible is our best course of action, but learning requires both success and failure.  

In this talk, we’ll explore the challenges with learning in complex systems, the relationship between high and low stakes learning opportunities as well as the cost associated. Audience members will gain exposure to ideas and techniques to help to improve operational knowledge as well as mental models associated with our ever increasingly complex systems.  

By adapting to new methods of learning and creating space for more of our systems to be knowable, teams can remove the mask of process from our past to unveil a clearer view of the future.

Speaker: Jason Hand

Senior Cloud Advocate @Microsoft

Jason Hand writes, presents, and coaches on the principles and nuance of DevOps, Site Reliability Engineering, and modern incident management practices. Named “DevOps Evangelist of the Year” by in 2016, Jason recently authored a new book on the topic of Site Reliability Engineering. In addition to SRE, Jason has authored books with O’Reilly Media on the subject of post-incident reviews and Chatops.  

DevOpsDays Rockies organizer and host of the Front-range Site Reliability Meetup, Jason is dedicated to the latest trends in technology, sharing the lessons learned, and helping people continuously improve their IT and software development practices.  

Jason is also a co-host on the popular podcast, “Community Pulse” - a show on building community in tech.

Find Jason Hand at


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