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Track: Modern User Interfaces: Screens and Beyond

Location: Majestic Complex, 6th fl.

Day of week: Wednesday

Interaction technologies are proliferating and diversifying rapidly (even more quickly than experts have predicted). We are entering a world where the new normal is using modern user interfaces leads us to a multimodal interaction.  This can vary between combinations of voice, visual, facial recognition, AR/VR, IOT and all utilizing our mobile devices at the same time. This track will concentrate on going deep the digital-physical convergence over the next few years.

Track Host: Cassandra Shum

Principal Developer/Architect & Mobile SME @ThoughtWorks

Cassie Shum is a principal consultant who was the North American Lead for Mobile Technologies for the past year and a half. For 8+ years at ThoughtWorks, she has primarily been leading and developing in a variety of mobile projects alongside a wide range of other technologies and architectures including event driven systems and microservices. Cassie now leads up a large enterprise retail client and is based in New York. She has also been involved in growing not only organizations in the delivery practices and organizational structure, but also the new generation of technologists. She is also one of the leaders in the initiative to organize the women’s group in ThoughtWorks and is also involved in promoting more female speakers in technology.

10:35am - 11:25am

High-Touch Service @ Scale: Shopping Apps With a Human Face

Personalized content and product recommendations powered by machine learning algorithms are now the bread and butter of shopping apps. As our customers exponentially shift to digital every year, we continuously seek ways to differentiate ourselves in helping customers find the products they love.

One way to do this is through high-touch services and leveraging our highest converting assets—our Sales Associates. This session will focus on crafting the experience designed to encourage customer-to-stylist personal relationships: the balancing act between taking advantage of automation and large scale processing while still retaining the personal and real-time nature of human to human interactions and the right set of incentives for both sides.

 

Natalia Bartol, Director, Mobile Engineering @hudsonsbay
Kyla Robinson, Director, Product Mobile Apps @hudsonsbay

11:50am - 12:40pm

UI Evolving, Platform Evolving, Architecture Evolving

As developers, we built apps for Windows Desktop from 1980's, Then we built for browser from 2000's, then we built mobile apps for iOS & Android from 2008, Now we are building skillsets for Amazon Alexa and Google Home, building chatbot for Facebook Messenger etc. Everything changes so fast, We are always learning new things, reset our minding to follow up. However the core value as a technologist never change: To build systems which can help users connect with the services they want more and more easily. In this session, we gonna walk through the the user interaction paradigm shift in the industry, looking at the new platform born with these shifts. As an enterprise, how to evolve the enterprise architecture to support these changes and the capabilities they need to build to stay in cutting age.

Xianning Liu, Mobile SME, Full Stack Developer & Lead Consultant @ThoughtWorks

1:40pm - 2:30pm

Rethinking HCI With Neural Interfaces @CTRLlabsco

Brain-computer interfaces, neuromuscular interfaces, and other machine-learning driven biosensing techniques can eliminate the need for physical controllers. In the context of interaction design, “control” is the process of transforming intention in the mind into action taken in the world (or machine).  When freed from the familiar bonds of the keyboard, mouse, game controller, and touch screen, we’re faced with a clean slate and an epic design challenge. What happens when we decouple the user interface from hand-held hardware? We'll discuss this and the emerging field of neural interaction design.

Adam Berenzweig, Director of R&D @CTRLlabsCo

2:55pm - 3:45pm

Modern User Interfaces Open Space

Open Space is a simple way to run productive meetings from 5 to 2000 or more people, and a powerful way to lead any kind of organization in everyday practice or extraordinary change. In Open Space sessions, participants create and manage their own agenda of parallel working sessions around a central theme of strategic importance.

4:10pm - 5:00pm

Smart Speakers: Designing for the Human

The growth of smart speakers over the last couple years has been remarkable, but experiences on the speakers themselves has been limited to only a few things. How can product developers create experiences that will be meaningful to the user?

A lot of skills on these speakers miss the mark by being too broad… or too narrow. To build something that is truly useful, designers need to focus more on the context of the user - where s/he is at that moment physically, intellectually, and emotionally - and less on the piece of hardware.

In this talk, learn from one of Google Home’s early designers about how a person-centered approach helped develop some of the speakers more popular features.

Charles Berg, UX Lead @Google

5:25pm - 6:15pm

Behavioral Economics and ChatBots

Nudge theory is about making it easier for people to make decisions that are in their broad self interest.  Chatbots can execute little nudges, and this turns out to be a very powerful technique for influencing behavior.  We’ll look at a few strategies, including the ability to present information when it’s needed, actionable messages and the alignment of values with actual outcomes, and simply lowering the barrier to useful ideas spreading across groups.   All examples are taken from a team of developers, and their bot, developing a set of cloud native services.  All behavioral modifications were done with the consent of those participating.

Jim Clark, Co-Founder @atomist

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