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Presentation: Smart Speakers: Designing for the Human

Track: Modern User Interfaces: Screens and Beyond

Location: Majestic Complex, 6th fl.

Duration: 4:10pm - 5:00pm

Day of week:

Level: Intermediate

Persona: General Software

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The growth of smart speakers over the last couple years has been remarkable, but experiences on the speakers themselves has been limited to only a few things. How can product developers create experiences that will be meaningful to the user?

A lot of skills on these speakers miss the mark by being too broad… or too narrow. To build something that is truly useful, designers need to focus more on the context of the user - where s/he is at that moment physically, intellectually, and emotionally - and less on the piece of hardware.

In this talk, learn from one of Google Home’s early designers about how a person-centered approach helped develop some of the speakers more popular features.

Speaker: Charles Berg

UX Lead @Google

Charles Berg is a UX design lead on the Google Home family of products. In this role, he focuses on developing smart speaker experiences that delight and engage users. Prior to Google, Charles was a UX design lead at Skype where he launched the first iteration of mobile group calling.

Charles earned a master's degree in Information at the University of Michigan School of Information.

Find Charles Berg at