Keynote: Incident Response: Trade-Offs Under Pressure

Location:

Day of the Week:

The increasing complexity of software applications and architectures in Internet services challenge the reasoning of operators tasked with diagnosing and resolving outages and degradations as they arise. This talk will give a glimpse into how other fields handle incident response and paint a picture of what active steps we can take to support engineers in those uncertain and ambiguous scenarios. Examples include fields such as military, surgical trauma units, space transportation, aviation and air traffic control, and wildland firefighting.

Despite higher focus on how failures can be prevented through more robust and fault-tolerant design of these systems, a dearth of research explores the cognitive challenges engineers face when those preventative designs fail and they are left to think and react to scenarios that hadn’t been imagined, much like in fields outside of technology.

Speaker: John Allspaw

CTO @Etsy

Web operations manager and engineer with 12 years of systems engineering experience. Building web operations teams and capacity planning for large-scale infrastructure projects. Data center operations, high availability, disaster recovery and general Business Continuity Planning. Outage and degradation investigation as well as PostMortem practices and policies. Capital expenditure budget management and technical project planning and delivery. Engineering culture hacker.

Find John Allspaw at

Tracks

  • Architectures You've Always Wondered about

    Case studies from the most relevant names in software

  • Developer Experience: Toolchain, Continuous Delivery, & More

    Trends, tools and projects that we're using to maximally empower your developers.

  • DevOps & Site Reliability

    Failures, edge cases and how we're embracing them.

  • High Velocity Dev Teams

    Working Smarter as a team. Improving value delivery of engineers. Lean and Agile principles.

  • Immutable Infrastructures: Orchestration, Serverless, and More

    What's next in infrastructure. How cloud function like lambda are making their way into production.

  • Innovations in Fintech

    Technology, tools and techniques supporting modern financial services

  • Machine Learning 2.0

    Machine Learning 2.0, Deep Learning & Deep Learning Datasets

  • Microservices: Patterns & Practices

    Practical experiences and lessons with Microservices

  • Modern Clientside Apps

    Reactive, cross platform, progressive - webapp tech today

  • Modern CS in the Real World

    Applied, practical, & real-world dive into industry adoption of modern CS

  • Next Gen APIs

    Tooling, techniques, & practices building APIs today

  • Optimizing Yourself

    Maximizing your impact as an engineer, as a leader, and as a person

  • Security War Stories

    How our industry is being attacked and what you can do about it.

  • Stream Processing in Practice

    Rapidly moving data at scale.

  • Today's Java

    Lessons from 8, prepping for 9, and peeking ahead at 10. Innovators in Java.

Conference for Professional Software Developers